FAQ

Check most frequently asked questions about Alkaline Valley products here. If you still need help, please contact our support team at info@alkaline-valley.com

Delivery time
It takes 2-4 working days for us to process your order and hand it over to our carriers.
How can I track my order?
You will receive your tracking number and a link in your email.
I haven't received my shipping information
Orders are usually dispatched 2-4 business days after they were placed. As soon as your order has been dispatched you will receive an email with a link to your tracking page. Remember that the email can sometimes end up in your spam folder.
What payment methods do you accept?
iDeal, Creditcard (Mastercard, Visa, American Express), Klarna, Bancontact Mister Cash, KBC/CBC, Giropay, Sofort Banking, Apple Pay, EPS, Przelewy24, Belfius Direct Net
Do I have to pay customs or any other charges?
All prices are inclusive of VAT (where applicable). Delivery costs and any other costs which might apply will be charged in addition and are clearly displayed during the checkout process. Please note, if you return your full order, you will not be refunded shipping charges as these are fixed cost as part of duties and taxes.
Do you ship internationally?
Yes, we ship worldwide.
How much is shipping?
Country Delivery time Shipping fee
Albania 3-6 business days Standard: €29,95
Free shipping: from €150
Algeria 7-16 business days Standard: €29,95
Free shipping: from €150
American Samoa 9-14 business days Standard: €29,95
Free shipping: from €150
Andorra 5-7 business days Standard: €29,95
Free shipping: from €150
Angola 7-23 business days Standard: €29,95
Free shipping: from €150
Anguilla 7-25 business days Standard: €29,95
Free shipping: from €150
Antarctica 10-25 business days Standard: €29,95
Free shipping: from €150
Antigua and Barbuda 7-25 business days Standard: €29,95
Free shipping: from €150
Argentina 12-25 business days Standard: €29,95
Free shipping: from €150
Armenia 6-15 business days Standard: €29,95
Free shipping: from €150
Aruba 9-15 business days Standard: €29,95
Free shipping: from €150
Australia 6-12 business days Standard: €29,95
Free shipping: from €150
Austria 3-5 business days Standard: €12,90
Free shipping: from €150
Azerbaijan 5-9 business days Standard: €29,95
Free shipping: from €150
Bahamas 7-25 business days Standard: €29,95
Free shipping: from €150
Bahrain 4-11 business days Standard: €29,95
Free shipping: from €150
Bangladesh 10-19 business days Standard: €29,95
Free shipping: from €150
Barbados 6-15 business days Standard: €29,95
Free shipping: from €150
Belau 6-9 business days Standard: €29,95
Free shipping: from €150
Belgium 1-2 business days Standard: €8,80
Free shipping: from €75
Belize 7-25 business days Standard: €29,95
Free shipping: from €150
Benin 7-25 business days Standard: €29,95
Free shipping: from €150
Bermuda 5-13 business days Standard: €29,95
Free shipping: from €150
Bolivia 7-25 business days Standard: €29,95
Free shipping: from €150
Bonaire, Saint Eustatius and Saba 6-14 business days Standard: €29,95
Free shipping: from €150
Bosnia and Herzegovina 6-12 business days Standard: €29,95
Free shipping: from €150
Botswana 7-25 business days Standard: €29,95
Free shipping: from €150
Brazil 9-25 business days Standard: €29,95
Free shipping: from €150
Brunei 7-25 business days Standard: €29,95
Free shipping: from €150
Bulgaria 4-6 business days Standard: €24
Free shipping: from €150
Burkina Faso 5-20 business days Standard: €29,95
Free shipping: from €150
Burundi 7-25 business days Standard: €29,95
Free shipping: from €150
Cambodia 6-11 business days Standard: €29,95
Free shipping: from €150
Cameroon 8-18 business days Standard: €29,95
Free shipping: from €150
Canada 4-9 business days Standard: €29,95
Free shipping: from €150
Cape Verde 8-20 business days Standard: €29,95
Free shipping: from €150
Chad 7-25 business days Standard: €29,95
Free shipping: from €150
Chile 5-13 business days Standard: €29,95
Free shipping: from €150
China 7-15 business days Standard: €29,95
Free shipping: from €150
Chad 7-25 business days Standard: €29,95
Free shipping: from €150
Colombia 7-15 business days Standard: €29,95
Free shipping: from €150
Comoros 7-25 business days Standard: €29,95
Free shipping: from €150
Congo (Kinshasa) 7-25 business days Standard: €29,95
Free shipping: from €150
Costa Rica 9-20 business days Standard: €29,95
Free shipping: from €150
Cuba 9-15 business days Standard: €29,95
Free shipping: from €150
Cyprus 4-6 business days Standard: €27
Free shipping: from €150
Czech Republic 3-6 business days Standard: €12,80
Free shipping: from €150
Denmark 2-3 business days Standard: €13,90
Free shipping: from €150
Djibouti 5-20 business days Standard: €29,95
Free shipping: from €150
Dominica 7-25 business days Standard: €29,95
Free shipping: from €150
Dominican Republic 5-17 business days Standard: €29,95
Free shipping: from €150
Ecuador 11-20 business days Standard: €29,95
Free shipping: from €150
Egypt 6-20 business days Standard: €29,95
Free shipping: from €150
El Salvador 7-20 business days Standard: €29,95
Free shipping: from €150
Equatorial Guinea 6-12 business days Standard: €31,16
Free shipping: from €150
Eritrea 13-25 business days Standard: €29,95
Free shipping: from €150
Estonia 4-6 business days Standard: €22,40
Free shipping: from €150
Ethiopia 7-20 business days Standard: €29,95
Free shipping: from €150
Falkland Islands 14-20 business days Standard: €29,95
Free shipping: from €150
Faroe Islands 4-6 business days Standard: €29,95
Free shipping: from €150
Fiji 7-25 business days Standard: €29,95
Free shipping: from €150
Finland 3-6 business days Standard: €18,50
Free shipping: from €150
France 2-4 business days Standard: €14
Free shipping: from €150
French Guiana 7-25 business days Standard: €29,95
Free shipping: from €150
Gabon 7-25 business days Standard: €29,95
Free shipping: from €150
Gambia 7-25 business days Standard: €29,95
Free shipping: from €150
Germany 2-3 business days Standard: €9,10
Free shipping: from €150
Ghana 7-25 business days Standard: €29,95
Free shipping: from €150
Gabon 7-25 business days Standard: €29,95
Free shipping: from €150
Gibraltar 9-23 business days Standard: €29,95
Free shipping: from €150
Greece 3-6 business days Standard: €22,80
Free shipping: from €150
Greenland 6-9 business days Standard: €29,95
Free shipping: from €150
Grenada 7-25 business days Standard: €29,95
Free shipping: from €150
Guadeloupe 7-25 business days Standard: €29,95
Free shipping: from €150
Guam 6-9 business days Standard: €29,95
Free shipping: from €150
Guatemala 6-12 business days Standard: €29,95
Free shipping: from €150
Guernsey 4-10 business days Standard: €29,95
Free shipping: from €150
Guinea 7-25 business days Standard: €29,95
Free shipping: from €150
Guinea-Bissau 6-12 business days Standard: €29,95
Free shipping: from €150
Guyana 8-21 business days Standard: €29,95
Free shipping: from €150
Haiti 10-25 business days Standard: €29,95
Free shipping: from €150
Honduras 7-25 business days Standard: €29,95
Free shipping: from €150
Hong Kong 4-7 business days Standard: €29,95
Free shipping: from €150
Hungary 3-6 business days Standard: €14,80
Free shipping: from €150
Iceland 4-10 business days Standard: €29,95
Free shipping: from €150
India 5-13 business days Standard: €29,95
Free shipping: from €150
Indonesia 9-15 business days Standard: €29,95
Free shipping: from €150
Iran 4-11 business days Standard: €29,95
Free shipping: from €150
Iraq 4-11 business days Standard: €29,95
Free shipping: from €150
Ireland 3-5 business days Standard: €18
Free shipping: from €150
Israel 7-14 business days Standard: €29,95
Free shipping: from €150
Italy 2-5 business days Standard: €14
Free shipping: from €150
Ivory Coast 7-25 business days Standard: €29,95
Free shipping: from €150
Jamaica 11-25 business days Standard: €29,95
Free shipping: from €150
Japan 4-8 business days Standard: €29,95
Free shipping: from €150
Jersey 4-10 business days Standard: €29,95
Free shipping: from €150
Jordan 4-9 business days Standard: €29,95
Free shipping: from €150
Kazakhstan 8-15 business days Standard: €29,95
Free shipping: from €150
Kenya 6-20 business days Standard: €29,95
Free shipping: from €150
Kuwait 12-25 business days Standard: €29,95
Free shipping: from €150
Kyrgyzstan 9-21 business days Standard: €29,95
Free shipping: from €150
Laos 5-10 business days Standard: €29,95
Free shipping: from €150
Latvia 3-6 business days Standard: €22,40
Free shipping: from €150
Lebanon 10-20 business days Standard: €29,95
Free shipping: from €150
Lesotho 7-25 business days Standard: €29,95
Free shipping: from €150
Liberia 7-25 business days Standard: €29,95
Free shipping: from €150
Libya 7-25 business days Standard: €29,95
Free shipping: from €150
Liechtenstein 3-5 business days Standard: €29,95
Free shipping: from €150
Lithuania 4-6 business days Standard: €22,40
Free shipping: from €150
Luxembourg 1-2 business days Standard: €11,80
Free shipping: from €150
Macao 7-15 business days Standard: €29,95
Free shipping: from €150
Madagascar 7-25 business days Standard: €29,95
Free shipping: from €150
Malawi 8-21 business days Standard: €29,95
Free shipping: from €150
Malaysia 6-14 business days Standard: €29,95
Free shipping: from €150
Maldives 8-18 business days Standard: €29,95
Free shipping: from €150
Mali 7-25 business days Standard: €29,95
Free shipping: from €150
Malta 3-6 business days Standard: €24
Free shipping: from €150
Marshall Islands 11-16 business days Standard: €29,95
Free shipping: from €150
Martinique 7-15 business days Standard: €29,95
Free shipping: from €150
Mauritius 7-25 business days Standard: €29,95
Free shipping: from €150
Mayotte 3-5 business days Standard: €29,95
Free shipping: from €150
Mexico 6-16 business days Standard: €29,95
Free shipping: from €150
Micronesia 7-25 business days Standard: €29,95
Free shipping: from €150
Moldova 4-8 business days Standard: €29,95
Free shipping: from €150
Mongolia 5-17 business days Standard: €29,95
Free shipping: from €150
Montenegro 4-14 business days Standard: €29,95
Free shipping: from €150
Montserrat 7-15 business days Standard: €29,95
Free shipping: from €150
Morocco 7-14 business days Standard: €29,95
Free shipping: from €150
Mozambique 7-25 business days Standard: €29,95
Free shipping: from €150
Myanmar 8-10 business days Standard: €29,95
Free shipping: from €150
Namibia 7-25 business days Standard: €29,95
Free shipping: from €150
Nauru 7-25 business days Standard: €29,95
Free shipping: from €150
Nepal 6-23 business days Standard: €29,95
Free shipping: from €150
Netherlands 1-3 business days Standard: €6,95
Free shipping: from €75
New Caledonia 9-20 business days Standard: €29,95
Free shipping: from €150
New Zealand 5-11 business days Standard: €29,95
Free shipping: from €150
Nicaragua 7-25 business days Standard: €29,95
Free shipping: from €150
Niger 7-25 business days Standard: €29,95
Free shipping: from €150
Nigeria 4-12 business days Standard: €29,95
Free shipping: from €150
Niue 2-3 business days Standard: €29,95
Free shipping: from €150
Norfolk Island 2-3 business days Standard: €29,95
Free shipping: from €150
North Korea 8-14 business days Standard: €29,95
Free shipping: from €150
North Macedonia 2-3 business days Standard: €29,95
Free shipping: from €150
Northern Mariana Islands 6-9 business days Standard: €29,95
Free shipping: from €150
Norway 5-12 business days Standard: €29,95
Free shipping: from €150
Oman 5-21 business days Standard: €29,95
Free shipping: from €150
Pakistan 7-21 business days Standard: €29,95
Free shipping: from €150
Palestinian Territory 2-3 business days Standard: €29,95
Free shipping: from €150
Panama 7-25 business days Standard: €29,95
Free shipping: from €150
Papua New Guinea 14-25 business days Standard: €29,95
Free shipping: from €150
Paraguay 12-25 business days Standard: €29,95
Free shipping: from €150
Peru 6-16 business days Standard: €29,95
Free shipping: from €150
Philippines 8-21 business days Standard: €29,95
Free shipping: from €150
Pitcairn 7-25 business days Standard: €29,95
Free shipping: from €150
Poland 2-4 business days Standard: €14,80
Free shipping: from €150
Portugal 3-5 business days Standard: €15,80
Free shipping: from €150
Puerto Rico 7-15 business days Standard: €29,95
Free shipping: from €150
Qatar 5-12 business days Standard: €29,95
Free shipping: from €150
Reunion 10-25 business days Standard: €29,95
Free shipping: from €150
Romania 3-6 business days Standard: €24
Free shipping: from €150
Rwanda 6-16 business days Standard: €29,95
Free shipping: from €150
São Tomé and Príncipe 7-15 business days Standard: €29,95
Free shipping: from €150
Saint Barthélemy 2-3 business days Standard: €29,95
Free shipping: from €150
Saint Helena 7-25 business days Standard: €29,95
Free shipping: from €150
Saint Kitts and Nevis 7-25 business days Standard: €29,95
Free shipping: from €150
Saint Lucia 7-25 business days Standard: €29,95
Free shipping: from €150
Saint Martin (Dutch Part) 9-15 business days Standard: €29,95
Free shipping: from €150
Saint Martin (French Part) 2-3 business days Standard: €29,95
Free shipping: from €150
Saint Pierre and Miquelon 6-12 business days Standard: €29,95
Free shipping: from €150
Saint Vincent and the Grenadines 7-25 business days Standard: €29,95
Free shipping: from €150
Samoa 7-25 business days Standard: €29,95
Free shipping: from €150
San Marino 5-8 business days Standard: €29,95
Free shipping: from €150
Saudi Arabia 6-16 business days Standard: €29,95
Free shipping: from €150
Senegal 7-25 business days Standard: €29,95
Free shipping: from €150
Serbia 5-14 business days Standard: €29,95
Free shipping: from €150
Seychelles 7-15 business days Standard: €29,95
Free shipping: from €150
Sierra Leone 7-25 business days Standard: €29,95
Free shipping: from €150
Singapore 4-8 business days Standard: €29,95
Free shipping: from €150
Slovakia 3-6 business days Standard: €14,50
Free shipping: from €150
Slovenia 2-4 business days Standard: €19,50
Free shipping: from €150
Solomon Islands 8-18 business days Standard: €29,95
Free shipping: from €150
Somalia 7-25 business days Standard: €29,95
Free shipping: from €150
South Africa 11-20 business days Standard: €29,95
Free shipping: from €150
South Georgia/Sandwich Islands 2-3 business days Standard: €29,95
Free shipping: from €150
South Korea 5-9 business days Standard: €29,95
Free shipping: from €150
South Sudan 8-14 business days Standard: €29,95
Free shipping: from €150
Spain 3-5 business days Standard: €15,50
Free shipping: from €150
Sri Lanka 9-15 business days Standard: €29,95
Free shipping: from €150
Sudan 6-21 business days Standard: €29,95
Free shipping: from €150
Suriname 7-20 business days Standard: €29,95
Free shipping: from €150
Svalbard and Jan Mayen 2-3 business days Standard: €29,95
Free shipping: from €150
Swaziland 7-25 business days Standard: €29,95
Free shipping: from €150
Sweden 2-5 business days Standard: €18,50
Free shipping: from €150
Switzerland 3-4 business days Standard: €29,95
Free shipping: from €150
Syria 13-25 business days Standard: €29,95
Free shipping: from €150
Taiwan 6-15 business days Standard: €29,95
Free shipping: from €150
Tajikistan 7-25 business days Standard: €29,95
Free shipping: from €150
Tanzania 5-14 business days Standard: €29,95
Free shipping: from €150
Thailand 4-8 business days Standard: €29,95
Free shipping: from €150
Timor-Leste 11-13 business days Standard: €29,95
Free shipping: from €150
Togo 7-25 business days Standard: €29,95
Free shipping: from €150
Tokelau 2-3 business days Standard: €29,95
Free shipping: from €150
Tonga 7-25 business days Standard: €29,95
Free shipping: from €150
Tunisia 7-25 business days Standard: €29,95
Free shipping: from €150
Turkey 5-14 business days Standard: €29,95
Free shipping: from €150
Turkmenistan 6-12 business days Standard: €29,95
Free shipping: from €150
Turks and Caicos Islands 7-15 business days Standard: €29,95
Free shipping: from €150
Tuvalu 7-25 business days Standard: €29,95
Free shipping: from €150
Uganda 4-10 business days Standard: €29,95
Free shipping: from €150
Ukraine 7-11 business days Standard: €29,95
Free shipping: from €150
United Arab Emirates 4-8 business days Standard: €29,95
Free shipping: from €150
United Kingdom 5-7 business days Standard: €13,50
Free shipping: from €150
United States 4-9 business days Standard: €19,50
Free shipping: from €150
Uruguay 6-20 business days Standard: €29,95
Free shipping: from €150
Uzbekistan 7-25 business days Standard: €29,95
Free shipping: from €150
Vanuatu 7-25 business days Standard: €29,95
Free shipping: from €150
Vatican 5-8 business days Standard: €29,95
Free shipping: from €150
Venezuela 10-25 business days Standard: €29,95
Free shipping: from €150
Vietnam 7-15 business days Standard: €29,95
Free shipping: from €150
Virgin Islands (British) 7-25 business days Standard: €29,95
Free shipping: from €150
Virgin Islands (US) 9-14 business days Standard: €29,95
Free shipping: from €150
Wallis and Futuna 2-3 business days Standard: €29,95
Free shipping: from €150
Western Sahara 2-3 business days Standard: €29,95
Free shipping: from €150
Zambia 12-25 business days Standard: €29,95
Free shipping: from €150
Zimbabwe 8-21 business days Standard: €29,95
Free shipping: from €150
Åland Islands 3-8 business days Standard: €29,95
Free shipping: from €150
Our return policy
You are welcome to return products in the original packaging within 30 days of receiving the order. We will give you a full refund within 14 days after we received your package. Retour shipping labels will not be provided and are at your own expense.
What are the capsules made of?
The capsules are plant based and suitable for consumption by people that are vegetarian, vegan, gluten free, lactose intolerant or have any other dietary preference or religious background.
Can I take the capsules while pregnant or breastfeeding?
Pregnant or nursing mothers, individuals under the age of 18 and individuals with known medical conditions, should consult a doctor or physician before use.