Nederlands
FAQ
Check most frequently asked questions about Alkaline Valley products here. If you still need help, please contact our support team at info@alkaline-valley.com
Delivery time
It takes 2-4 working days for us to process your order and hand it over to our carriers.
How can I track my order?
You will receive your tracking number and a link in your email.
I haven't received my shipping information
Orders are usually dispatched 2-4 business days after they were placed. As soon as your order has been dispatched you will receive an email with a link to your tracking page. Remember that the email can sometimes end up in your spam folder.
What payment methods do you accept?
iDeal, Creditcard (Mastercard, Visa, American Express), Klarna, Bancontact Mister Cash, KBC/CBC, Giropay, Sofort Banking, Apple Pay, EPS, Przelewy24, Belfius Direct Net
Do I have to pay customs or any other charges?
All prices are inclusive of VAT (where applicable). Delivery costs and any other costs which might apply will be charged in addition and are clearly displayed during the checkout process. Please note, if you return your full order, you will not be refunded shipping charges as these are fixed cost as part of duties and taxes.
Do you ship internationally?
Yes, we ship worldwide.
How much is shipping?
| Country | Delivery time | Shipping fee |
| Albania | 3-6 business days | Standard: €29,95 Free shipping: from €150 |
| Algeria | 7-16 business days | Standard: €29,95 Free shipping: from €150 |
| American Samoa | 9-14 business days | Standard: €29,95 Free shipping: from €150 |
| Andorra | 5-7 business days | Standard: €29,95 Free shipping: from €150 |
| Angola | 7-23 business days | Standard: €29,95 Free shipping: from €150 |
| Anguilla | 7-25 business days | Standard: €29,95 Free shipping: from €150 |
| Antarctica | 10-25 business days | Standard: €29,95 Free shipping: from €150 |
| Antigua and Barbuda | 7-25 business days | Standard: €29,95 Free shipping: from €150 |
| Argentina | 12-25 business days | Standard: €29,95 Free shipping: from €150 |
| Armenia | 6-15 business days | Standard: €29,95 Free shipping: from €150 |
| Aruba | 9-15 business days | Standard: €29,95 Free shipping: from €150 |
| Australia | 6-12 business days | Standard: €29,95 Free shipping: from €150 |
| Austria | 3-5 business days | Standard: €12,90 Free shipping: from €150 |
| Azerbaijan | 5-9 business days | Standard: €29,95 Free shipping: from €150 |
| Bahamas | 7-25 business days | Standard: €29,95 Free shipping: from €150 |
| Bahrain | 4-11 business days | Standard: €29,95 Free shipping: from €150 |
| Bangladesh | 10-19 business days | Standard: €29,95 Free shipping: from €150 |
| Barbados | 6-15 business days | Standard: €29,95 Free shipping: from €150 |
| Belau | 6-9 business days | Standard: €29,95 Free shipping: from €150 |
| Belgium | 1-2 business days | Standard: €8,80 Free shipping: from €75 |
| Belize | 7-25 business days | Standard: €29,95 Free shipping: from €150 |
| Benin | 7-25 business days | Standard: €29,95 Free shipping: from €150 |
| Bermuda | 5-13 business days | Standard: €29,95 Free shipping: from €150 |
| Bolivia | 7-25 business days | Standard: €29,95 Free shipping: from €150 |
| Bonaire, Saint Eustatius and Saba | 6-14 business days | Standard: €29,95 Free shipping: from €150 |
| Bosnia and Herzegovina | 6-12 business days | Standard: €29,95 Free shipping: from €150 |
| Botswana | 7-25 business days | Standard: €29,95 Free shipping: from €150 |
| Brazil | 9-25 business days | Standard: €29,95 Free shipping: from €150 |
| Brunei | 7-25 business days | Standard: €29,95 Free shipping: from €150 |
| Bulgaria | 4-6 business days | Standard: €24 Free shipping: from €150 |
| Burkina Faso | 5-20 business days | Standard: €29,95 Free shipping: from €150 |
| Burundi | 7-25 business days | Standard: €29,95 Free shipping: from €150 |
| Cambodia | 6-11 business days | Standard: €29,95 Free shipping: from €150 |
| Cameroon | 8-18 business days | Standard: €29,95 Free shipping: from €150 |
| Canada | 4-9 business days | Standard: €29,95 Free shipping: from €150 |
| Cape Verde | 8-20 business days | Standard: €29,95 Free shipping: from €150 |
| Chad | 7-25 business days | Standard: €29,95 Free shipping: from €150 |
| Chile | 5-13 business days | Standard: €29,95 Free shipping: from €150 |
| China | 7-15 business days | Standard: €29,95 Free shipping: from €150 |
| Chad | 7-25 business days | Standard: €29,95 Free shipping: from €150 |
| Colombia | 7-15 business days | Standard: €29,95 Free shipping: from €150 |
| Comoros | 7-25 business days | Standard: €29,95 Free shipping: from €150 |
| Congo (Kinshasa) | 7-25 business days | Standard: €29,95 Free shipping: from €150 |
| Costa Rica | 9-20 business days | Standard: €29,95 Free shipping: from €150 |
| Cuba | 9-15 business days | Standard: €29,95 Free shipping: from €150 |
| Cyprus | 4-6 business days | Standard: €27 Free shipping: from €150 |
| Czech Republic | 3-6 business days | Standard: €12,80 Free shipping: from €150 |
| Denmark | 2-3 business days | Standard: €13,90 Free shipping: from €150 |
| Djibouti | 5-20 business days | Standard: €29,95 Free shipping: from €150 |
| Dominica | 7-25 business days | Standard: €29,95 Free shipping: from €150 |
| Dominican Republic | 5-17 business days | Standard: €29,95 Free shipping: from €150 |
| Ecuador | 11-20 business days | Standard: €29,95 Free shipping: from €150 |
| Egypt | 6-20 business days | Standard: €29,95 Free shipping: from €150 |
| El Salvador | 7-20 business days | Standard: €29,95 Free shipping: from €150 |
| Equatorial Guinea | 6-12 business days | Standard: €31,16 Free shipping: from €150 |
| Eritrea | 13-25 business days | Standard: €29,95 Free shipping: from €150 |
| Estonia | 4-6 business days | Standard: €22,40 Free shipping: from €150 |
| Ethiopia | 7-20 business days | Standard: €29,95 Free shipping: from €150 |
| Falkland Islands | 14-20 business days | Standard: €29,95 Free shipping: from €150 |
| Faroe Islands | 4-6 business days | Standard: €29,95 Free shipping: from €150 |
| Fiji | 7-25 business days | Standard: €29,95 Free shipping: from €150 |
| Finland | 3-6 business days | Standard: €18,50 Free shipping: from €150 |
| France | 2-4 business days | Standard: €14 Free shipping: from €150 |
| French Guiana | 7-25 business days | Standard: €29,95 Free shipping: from €150 |
| Gabon | 7-25 business days | Standard: €29,95 Free shipping: from €150 |
| Gambia | 7-25 business days | Standard: €29,95 Free shipping: from €150 |
| Germany | 2-3 business days | Standard: €9,10 Free shipping: from €150 |
| Ghana | 7-25 business days | Standard: €29,95 Free shipping: from €150 |
| Gabon | 7-25 business days | Standard: €29,95 Free shipping: from €150 |
| Gibraltar | 9-23 business days | Standard: €29,95 Free shipping: from €150 |
| Greece | 3-6 business days | Standard: €22,80 Free shipping: from €150 |
| Greenland | 6-9 business days | Standard: €29,95 Free shipping: from €150 |
| Grenada | 7-25 business days | Standard: €29,95 Free shipping: from €150 |
| Guadeloupe | 7-25 business days | Standard: €29,95 Free shipping: from €150 |
| Guam | 6-9 business days | Standard: €29,95 Free shipping: from €150 |
| Guatemala | 6-12 business days | Standard: €29,95 Free shipping: from €150 |
| Guernsey | 4-10 business days | Standard: €29,95 Free shipping: from €150 |
| Guinea | 7-25 business days | Standard: €29,95 Free shipping: from €150 |
| Guinea-Bissau | 6-12 business days | Standard: €29,95 Free shipping: from €150 |
| Guyana | 8-21 business days | Standard: €29,95 Free shipping: from €150 |
| Haiti | 10-25 business days | Standard: €29,95 Free shipping: from €150 |
| Honduras | 7-25 business days | Standard: €29,95 Free shipping: from €150 |
| Hong Kong | 4-7 business days | Standard: €29,95 Free shipping: from €150 |
| Hungary | 3-6 business days | Standard: €14,80 Free shipping: from €150 |
| Iceland | 4-10 business days | Standard: €29,95 Free shipping: from €150 |
| India | 5-13 business days | Standard: €29,95 Free shipping: from €150 |
| Indonesia | 9-15 business days | Standard: €29,95 Free shipping: from €150 |
| Iran | 4-11 business days | Standard: €29,95 Free shipping: from €150 |
| Iraq | 4-11 business days | Standard: €29,95 Free shipping: from €150 |
| Ireland | 3-5 business days | Standard: €18 Free shipping: from €150 |
| Israel | 7-14 business days | Standard: €29,95 Free shipping: from €150 |
| Italy | 2-5 business days | Standard: €14 Free shipping: from €150 |
| Ivory Coast | 7-25 business days | Standard: €29,95 Free shipping: from €150 |
| Jamaica | 11-25 business days | Standard: €29,95 Free shipping: from €150 |
| Japan | 4-8 business days | Standard: €29,95 Free shipping: from €150 |
| Jersey | 4-10 business days | Standard: €29,95 Free shipping: from €150 |
| Jordan | 4-9 business days | Standard: €29,95 Free shipping: from €150 |
| Kazakhstan | 8-15 business days | Standard: €29,95 Free shipping: from €150 |
| Kenya | 6-20 business days | Standard: €29,95 Free shipping: from €150 |
| Kuwait | 12-25 business days | Standard: €29,95 Free shipping: from €150 |
| Kyrgyzstan | 9-21 business days | Standard: €29,95 Free shipping: from €150 |
| Laos | 5-10 business days | Standard: €29,95 Free shipping: from €150 |
| Latvia | 3-6 business days | Standard: €22,40 Free shipping: from €150 |
| Lebanon | 10-20 business days | Standard: €29,95 Free shipping: from €150 |
| Lesotho | 7-25 business days | Standard: €29,95 Free shipping: from €150 |
| Liberia | 7-25 business days | Standard: €29,95 Free shipping: from €150 |
| Libya | 7-25 business days | Standard: €29,95 Free shipping: from €150 |
| Liechtenstein | 3-5 business days | Standard: €29,95 Free shipping: from €150 |
| Lithuania | 4-6 business days | Standard: €22,40 Free shipping: from €150 |
| Luxembourg | 1-2 business days | Standard: €11,80 Free shipping: from €150 |
| Macao | 7-15 business days | Standard: €29,95 Free shipping: from €150 |
| Madagascar | 7-25 business days | Standard: €29,95 Free shipping: from €150 |
| Malawi | 8-21 business days | Standard: €29,95 Free shipping: from €150 |
| Malaysia | 6-14 business days | Standard: €29,95 Free shipping: from €150 |
| Maldives | 8-18 business days | Standard: €29,95 Free shipping: from €150 |
| Mali | 7-25 business days | Standard: €29,95 Free shipping: from €150 |
| Malta | 3-6 business days | Standard: €24 Free shipping: from €150 |
| Marshall Islands | 11-16 business days | Standard: €29,95 Free shipping: from €150 |
| Martinique | 7-15 business days | Standard: €29,95 Free shipping: from €150 |
| Mauritius | 7-25 business days | Standard: €29,95 Free shipping: from €150 |
| Mayotte | 3-5 business days | Standard: €29,95 Free shipping: from €150 |
| Mexico | 6-16 business days | Standard: €29,95 Free shipping: from €150 |
| Micronesia | 7-25 business days | Standard: €29,95 Free shipping: from €150 |
| Moldova | 4-8 business days | Standard: €29,95 Free shipping: from €150 |
| Mongolia | 5-17 business days | Standard: €29,95 Free shipping: from €150 |
| Montenegro | 4-14 business days | Standard: €29,95 Free shipping: from €150 |
| Montserrat | 7-15 business days | Standard: €29,95 Free shipping: from €150 |
| Morocco | 7-14 business days | Standard: €29,95 Free shipping: from €150 |
| Mozambique | 7-25 business days | Standard: €29,95 Free shipping: from €150 |
| Myanmar | 8-10 business days | Standard: €29,95 Free shipping: from €150 |
| Namibia | 7-25 business days | Standard: €29,95 Free shipping: from €150 |
| Nauru | 7-25 business days | Standard: €29,95 Free shipping: from €150 |
| Nepal | 6-23 business days | Standard: €29,95 Free shipping: from €150 |
| Netherlands | 1-3 business days | Standard: €6,95 Free shipping: from €75 |
| New Caledonia | 9-20 business days | Standard: €29,95 Free shipping: from €150 |
| New Zealand | 5-11 business days | Standard: €29,95 Free shipping: from €150 |
| Nicaragua | 7-25 business days | Standard: €29,95 Free shipping: from €150 |
| Niger | 7-25 business days | Standard: €29,95 Free shipping: from €150 |
| Nigeria | 4-12 business days | Standard: €29,95 Free shipping: from €150 |
| Niue | 2-3 business days | Standard: €29,95 Free shipping: from €150 |
| Norfolk Island | 2-3 business days | Standard: €29,95 Free shipping: from €150 |
| North Korea | 8-14 business days | Standard: €29,95 Free shipping: from €150 |
| North Macedonia | 2-3 business days | Standard: €29,95 Free shipping: from €150 |
| Northern Mariana Islands | 6-9 business days | Standard: €29,95 Free shipping: from €150 |
| Norway | 5-12 business days | Standard: €29,95 Free shipping: from €150 |
| Oman | 5-21 business days | Standard: €29,95 Free shipping: from €150 |
| Pakistan | 7-21 business days | Standard: €29,95 Free shipping: from €150 |
| Palestinian Territory | 2-3 business days | Standard: €29,95 Free shipping: from €150 |
| Panama | 7-25 business days | Standard: €29,95 Free shipping: from €150 |
| Papua New Guinea | 14-25 business days | Standard: €29,95 Free shipping: from €150 |
| Paraguay | 12-25 business days | Standard: €29,95 Free shipping: from €150 |
| Peru | 6-16 business days | Standard: €29,95 Free shipping: from €150 |
| Philippines | 8-21 business days | Standard: €29,95 Free shipping: from €150 |
| Pitcairn | 7-25 business days | Standard: €29,95 Free shipping: from €150 |
| Poland | 2-4 business days | Standard: €14,80 Free shipping: from €150 |
| Portugal | 3-5 business days | Standard: €15,80 Free shipping: from €150 |
| Puerto Rico | 7-15 business days | Standard: €29,95 Free shipping: from €150 |
| Qatar | 5-12 business days | Standard: €29,95 Free shipping: from €150 |
| Reunion | 10-25 business days | Standard: €29,95 Free shipping: from €150 |
| Romania | 3-6 business days | Standard: €24 Free shipping: from €150 |
| Rwanda | 6-16 business days | Standard: €29,95 Free shipping: from €150 |
| São Tomé and Príncipe | 7-15 business days | Standard: €29,95 Free shipping: from €150 |
| Saint Barthélemy | 2-3 business days | Standard: €29,95 Free shipping: from €150 |
| Saint Helena | 7-25 business days | Standard: €29,95 Free shipping: from €150 |
| Saint Kitts and Nevis | 7-25 business days | Standard: €29,95 Free shipping: from €150 |
| Saint Lucia | 7-25 business days | Standard: €29,95 Free shipping: from €150 |
| Saint Martin (Dutch Part) | 9-15 business days | Standard: €29,95 Free shipping: from €150 |
| Saint Martin (French Part) | 2-3 business days | Standard: €29,95 Free shipping: from €150 |
| Saint Pierre and Miquelon | 6-12 business days | Standard: €29,95 Free shipping: from €150 |
| Saint Vincent and the Grenadines | 7-25 business days | Standard: €29,95 Free shipping: from €150 |
| Samoa | 7-25 business days | Standard: €29,95 Free shipping: from €150 |
| San Marino | 5-8 business days | Standard: €29,95 Free shipping: from €150 |
| Saudi Arabia | 6-16 business days | Standard: €29,95 Free shipping: from €150 |
| Senegal | 7-25 business days | Standard: €29,95 Free shipping: from €150 |
| Serbia | 5-14 business days | Standard: €29,95 Free shipping: from €150 |
| Seychelles | 7-15 business days | Standard: €29,95 Free shipping: from €150 |
| Sierra Leone | 7-25 business days | Standard: €29,95 Free shipping: from €150 |
| Singapore | 4-8 business days | Standard: €29,95 Free shipping: from €150 |
| Slovakia | 3-6 business days | Standard: €14,50 Free shipping: from €150 |
| Slovenia | 2-4 business days | Standard: €19,50 Free shipping: from €150 |
| Solomon Islands | 8-18 business days | Standard: €29,95 Free shipping: from €150 |
| Somalia | 7-25 business days | Standard: €29,95 Free shipping: from €150 |
| South Africa | 11-20 business days | Standard: €29,95 Free shipping: from €150 |
| South Georgia/Sandwich Islands | 2-3 business days | Standard: €29,95 Free shipping: from €150 |
| South Korea | 5-9 business days | Standard: €29,95 Free shipping: from €150 |
| South Sudan | 8-14 business days | Standard: €29,95 Free shipping: from €150 |
| Spain | 3-5 business days | Standard: €15,50 Free shipping: from €150 |
| Sri Lanka | 9-15 business days | Standard: €29,95 Free shipping: from €150 |
| Sudan | 6-21 business days | Standard: €29,95 Free shipping: from €150 |
| Suriname | 7-20 business days | Standard: €29,95 Free shipping: from €150 |
| Svalbard and Jan Mayen | 2-3 business days | Standard: €29,95 Free shipping: from €150 |
| Swaziland | 7-25 business days | Standard: €29,95 Free shipping: from €150 |
| Sweden | 2-5 business days | Standard: €18,50 Free shipping: from €150 |
| Switzerland | 3-4 business days | Standard: €29,95 Free shipping: from €150 |
| Syria | 13-25 business days | Standard: €29,95 Free shipping: from €150 |
| Taiwan | 6-15 business days | Standard: €29,95 Free shipping: from €150 |
| Tajikistan | 7-25 business days | Standard: €29,95 Free shipping: from €150 |
| Tanzania | 5-14 business days | Standard: €29,95 Free shipping: from €150 |
| Thailand | 4-8 business days | Standard: €29,95 Free shipping: from €150 |
| Timor-Leste | 11-13 business days | Standard: €29,95 Free shipping: from €150 |
| Togo | 7-25 business days | Standard: €29,95 Free shipping: from €150 |
| Tokelau | 2-3 business days | Standard: €29,95 Free shipping: from €150 |
| Tonga | 7-25 business days | Standard: €29,95 Free shipping: from €150 |
| Tunisia | 7-25 business days | Standard: €29,95 Free shipping: from €150 |
| Turkey | 5-14 business days | Standard: €29,95 Free shipping: from €150 |
| Turkmenistan | 6-12 business days | Standard: €29,95 Free shipping: from €150 |
| Turks and Caicos Islands | 7-15 business days | Standard: €29,95 Free shipping: from €150 |
| Tuvalu | 7-25 business days | Standard: €29,95 Free shipping: from €150 |
| Uganda | 4-10 business days | Standard: €29,95 Free shipping: from €150 |
| Ukraine | 7-11 business days | Standard: €29,95 Free shipping: from €150 |
| United Arab Emirates | 4-8 business days | Standard: €29,95 Free shipping: from €150 |
| United Kingdom | 5-7 business days | Standard: €13,50 Free shipping: from €150 |
| United States | 4-9 business days | Standard: €19,50 Free shipping: from €150 |
| Uruguay | 6-20 business days | Standard: €29,95 Free shipping: from €150 |
| Uzbekistan | 7-25 business days | Standard: €29,95 Free shipping: from €150 |
| Vanuatu | 7-25 business days | Standard: €29,95 Free shipping: from €150 |
| Vatican | 5-8 business days | Standard: €29,95 Free shipping: from €150 |
| Venezuela | 10-25 business days | Standard: €29,95 Free shipping: from €150 |
| Vietnam | 7-15 business days | Standard: €29,95 Free shipping: from €150 |
| Virgin Islands (British) | 7-25 business days | Standard: €29,95 Free shipping: from €150 |
| Virgin Islands (US) | 9-14 business days | Standard: €29,95 Free shipping: from €150 |
| Wallis and Futuna | 2-3 business days | Standard: €29,95 Free shipping: from €150 |
| Western Sahara | 2-3 business days | Standard: €29,95 Free shipping: from €150 |
| Zambia | 12-25 business days | Standard: €29,95 Free shipping: from €150 |
| Zimbabwe | 8-21 business days | Standard: €29,95 Free shipping: from €150 |
| Åland Islands | 3-8 business days | Standard: €29,95 Free shipping: from €150 |
Our return policy
You are welcome to return products in the original packaging within 30 days of receiving the order. We will give you a full refund within 14 days after we received your package. Retour shipping labels will not be provided and are at your own expense.
What are the capsules made of?
The capsules are plant based and suitable for consumption by people that are vegetarian, vegan, gluten free, lactose intolerant or have any other dietary preference or religious background.
Can I take the capsules while pregnant or breastfeeding?
Pregnant or nursing mothers, individuals under the age of 18 and individuals with known medical conditions, should consult a doctor or physician before use.