FAQ

We accept payments via iDeal, Credit Card (Mastercard, Visa, American Express), Klarna, PayPal, Bancontact Mister Cash, KBC, Giropay, Sofort Banking, Apple Pay, EPS, Przelewy24, and Belfius Direct Net.

Once your order has been shipped, you will receive a Track & Trace number that allows you to follow your delivery.

As long as your order has not yet entered production or been shipped, we can make changes. Please send us a message as soon as possible via the contact form, email, or WhatsApp, and we will do our best to assist you. If your order is already on its way, we unfortunately cannot make any changes, but we are happy to work with you to find a suitable solution.

You can also pick up your order at our location:

• Pickup times: Friday and Saturday between 15:00 and 19:00.
• Pickup procedure: Place your order in advance through our webshop and select the ‘pickup at location’ option at checkout.

Let us know via WhatsApp when you’ve arrived, and we’ll bring your order down for you. This way, we ensure a quick and easy pickup process.

Place your order online via our webshop from Sunday to Thursday and pick it up on Friday or Saturday between 15:00 and 19:00. Select the ‘pickup’ option at checkout, let us know via a message when you arrive, and we’ll happily bring the food down to you.

All our meals are alkaline or raw, and vegan. We do not use meat, fish, dairy, eggs, soy, wheat, or refined sugar, and we avoid seedless, canned, hybrid, and genetically modified foods. For cooking, we use only grapeseed oil, and we season with pink Himalayan salt or Celtic sea salt, along with natural sweeteners like organic agave syrup.

We offer a 100% customer satisfaction guarantee:

• Returns: If you’re not satisfied with your purchase, you can contact us within 30 days of receiving your order.
• Refunds: Return the unused portions, and within 14 days of receiving the return, we will process a full refund. Please note that return shipping costs are the customer’s responsibility, and we do not provide return shipping labels.

If you have received a damaged or incorrect product, please send us a photo via email or WhatsApp, and we will ensure that the correct product is shipped to you as soon as possible.

Our customer service is available from Monday to Friday between 11:00 and 17:00:

• Email: info@alkaline-valley.com
• WhatsApp: +31624175590
• Contact form: Find it here

If you have received a damaged or incorrect product, please send us a photo via email or WhatsApp, and we will ensure that the correct product is shipped to you as soon as possible.

Do you have a complaint? You can submit it via:

• Our contact form.
• Email: info@alkaline-valley.com
• WhatsApp: 0624175590

We address complaints within 24 hours on business days.

No, we are an online webshop. However, it is possible to pick up products from us on Friday and Saturday between 15:00 and 19:00. Please ensure that you order the products in advance through our webshop.

Our capsules are made from hydroxypropylmethylcellulose (HPMC), a plant-based and safe material.